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POLICIES
PRIVACY POLICY

At Caligraphique.com, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Name

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via third-party payment gateways)

  • IP address and browser data (for analytics and security)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your purchases, shipping, or support requests

  • Improve our website and user experience

  • Send marketing emails (only if you opt-in)

3. Data Protection

We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and handled through trusted third-party providers.

4. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience, analyze traffic, and personalize content. You may choose to disable cookies in your browser settings.

5. Third-Party Services

We may use third-party tools (such as Google Analytics or email marketing platforms) that collect non-personal data for analytical and marketing purposes. These providers have their own privacy policies.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at: info@caligraphique.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

Contact Us
If you have any questions about this Privacy Policy, please reach out to us at:
contact@caligraphique.com

TERMS OF SERVICE

These Terms of Service ("Terms") govern your use of our website and services. By accessing or using Caligraphique.com, you agree to comply with and be bound by these Terms.

1. Use of the Website

You agree to use this site only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any laws or regulations

  • Infringe upon the rights of others

  • Attempt to interfere with the website’s security or functionality

2. Products and Services

We make every effort to display our products accurately. However, colors and details may vary slightly due to screen settings.
We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Limit quantities or discontinue products at any time

  • Correct errors in pricing or descriptions without prior notice

3. Payments

All prices are listed in [your currency, e.g., USD/EUR/TRY].
We accept payments through secure third-party processors.
You agree to provide current, complete, and accurate payment information.

4. Shipping and Delivery

Shipping times may vary depending on your location and the product. Caligraphique is not responsible for delays caused by postal services or customs.

5. Returns and Refunds

Please refer to our Returns & Refunds Policy for detailed information.
Generally, custom or personalized items are non-refundable unless defective.

6. Intellectual Property

All content on this website, including designs, text, images, and logos, is the property of Caligraphique.com and protected by copyright laws. You may not use, reproduce, or distribute any material without written permission.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our site or products.
Our total liability to you for any claims shall not exceed the amount paid for the product or service in question.

8. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content or privacy practices of those sites.

9. Termination

We may terminate or suspend your access to our site without notice if you violate these Terms.

10. Governing Law

These Terms are governed by the laws of [Insert Country or State], without regard to conflict of law principles.

REFUND POLICY

We take great pride in the quality and creativity of our products. If you're not fully satisfied with your purchase, we're here to help—with store credit.

1. No Cash Refunds

Please note:
We do not offer cash or card refunds.
Instead, eligible returns will be issued as store credit that can be used on any future purchase at Caligraphique.com.

2. Eligibility for Return

To qualify for store credit:

  • Your item must be unused and in the same condition that you received it

  • It must be returned within 14 days of delivery

  • The item must be in its original packaging

Custom or personalized items are non-returnable and non-refundable

3. Return Process

To initiate a return, please email us at: contact@caligraphique.com
Include:

  • Your order number

  • A brief explanation of the issue

  • Photo evidence if the product is defective or damaged

Once approved, you’ll be given return instructions and, upon receipt and inspection, we’ll issue a store credit in the form of a digital code.

4. Shipping Costs

Shipping costs for returns are the responsibility of the customer.
Shipping fees are non-refundable and will not be included in the store credit amount.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery with photo evidence. We will either:

  • Replace the item (if in stock), or

  • Issue store credit, at our discretion

6. Store Credit Terms

  • Store credits do not expire

  • They can be used on any product

  • They are not transferable or redeemable for cash

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